For and By Taxi Drivers in Amsterdam

Have you received a payment reminder? Then transfer the outstanding amount immediately.

Reminder fees may be charged for sending a reminder.

If you fail to pay within the set period even after a reminder, the outstanding claim may be transferred for judicial collection. The resulting costs may be recovered from you, to the extent permitted by law.

Why is TAT not reachable by phone?

TAT consciously chooses not to operate with permanent telephone availability. Instead, we use contact forms. This is a deliberate choice to organize our services as efficiently and carefully as possible.

As a TTO, we are daily occupied with driver support, administration, inspections, permits, regulations, complaints, and contact with various authorities. When employees are constantly interrupted by phone calls, this comes at the expense of the time and attention required to carry out these duties carefully.

By receiving questions and requests via a contact form, we can handle them in a structured manner.

What are the benefits for you?

You can ask your question whenever it suits you. You don't have to wait until someone is available by phone.

In addition, we have immediate access to the most important information. For example, you can send an invoice number, license plate number, document, or other relevant details. This means we do not have to request various details over the phone first.

We can also forward your question directly to the right employee. This prevents you from having to explain your story multiple times.

Careful handling

An important advantage is that your question or request is recorded in writing. This allows us to see exactly what you asked for and what information you provided.

This is particularly important in matters concerning payments, permits, documents, complaints, suspensions, and other subjects where careful record-keeping is necessary.

We strive to answer questions as quickly as possible. The speed at which we can respond depends on the nature and complexity of the question.

No telephone service desk, but personal contact.

The fact that we are not permanently available by phone does not mean you are on your own.

If your question warrants it, we can of course contact you personally after reviewing your message. We can also schedule an appointment if a topic is better suited for a conversation.

In this way, we keep lines of communication short, while simultaneously ensuring that our employees have sufficient time to properly carry out their duties for the affiliated drivers.

Find the answer yourself first

Moreover, many questions can be answered quickly using the information on our website. Therefore, we have tried to explain the most important topics as clearly as possible for you.

Can't find the answer or do you have a personal question? Then use the contact form. Describe your question as clearly as possible and attach relevant details or documents, if applicable.

We will then process your message as soon as possible.

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Are you behind on payments with TAT? Please contact us as soon as possible. Discuss your situation before the payment deadline expires and avoid additional costs.

Payment arrears can lead to additional costs and ultimately to further collection measures. Therefore, in the event of payment problems, please contact TAT immediately via the contact form.

Report this immediately to TAT via the contact form so that we can assist you further. In case of loss, we will try to provide a new roof light as soon as possible, even on weekends.

Skylight
You purchase your own skylight via TAT. There are certain conditions attached to the purchase. Is your connection with TAT temporarily suspended? Then you are obliged to return the skylight to us for the entire suspension period.

Upon termination of your connection
If you cancel your TAT membership, you may keep the roof light. This is only possible after you have demonstrably and completely removed all TAT stickers. The stickers are protected by TAT trademark rights and may no longer be used after termination of the membership.

Offer roof light to a new driver
If you are leaving your TAT and the roof light is still in good condition, you can also offer the roof light to a new driver. You make arrangements directly with the new driver yourself regarding the sale and the price.

Used skylight
If a used roof light is available and is still in good condition, we can provide it to a new driver at a reduced rate. Availability depends on stock.

Invoicing proceeds according to the agreed schedule. We will send you an invoice with a payment term. Direct debit is not possible.

Disputes Committee

Every taxi operator active in the Amsterdam street-hailing market must be affiliated with a recognized dispute resolution scheme.

What does a disputes committee mean for you?

As an affiliated driver, you may face a dispute between you and a consumer, for example as a result of a complaint.

TAT will initially always attempt to reach a mutually acceptable solution together with the parties involved. If it is not possible to resolve the dispute amicably, the consumer may, provided the conditions are met, submit the dispute to the relevant disputes committee.

A disputes committee offers an independent option for having a dispute assessed, without the consumer or driver having to go directly to court. The committee assesses the dispute based on applicable rules, agreements, and available information. The parties involved are given the opportunity to explain their position.

A disputes committee contributes to the careful, transparent, and accessible handling of disputes.

Costs may be associated with a dispute resolution procedure. Who ultimately bears these costs depends on the applicable terms and regulations of the relevant dispute resolution committee.

Benefit for TAT drivers

TAT is affiliated with KNV-Taxi. This allows us to offer our drivers the opportunity to make use of the associated dispute resolution scheme at a reduced rate.

Are you already affiliated with an officially recognized disputes committee or dispute resolution scheme? If so, please let us know via the contact form. We can then assess whether you already comply with this obligation.

You register via the registration form on our website. After verifying your details and documents, we will contact you for an introductory meeting.

In any case, a valid driver's card (KIWA), a valid driving licence, as well as a KIWA business permit.

This can be done in writing or by email (with confirmation of receipt from TAT) and subject to the notice period stipulated in the cooperation agreement. If you wish to cancel, you must use the driver contact form: https://taxi-tat.nl/contact/.

It will then be checked whether we can comply with your request. You have an agreement for 12 months. You must submit your notice of cancellation no later than 3 months before the expiration of your agreement. Otherwise, the agreement will be automatically extended for another 12 months. In the event of serious personal circumstances, it is possible to deviate from the usual notice period, subject to conditions. Circumstances such as: limited work, a vehicle defect, vacation, or other economic circumstances do not fall under this category.

It is unpleasant to receive a Report of Findings (RvB). The municipality informs us and sends us a report describing what occurred. We almost never impose a measure immediately. Usually, we first invite you to our office to hear your side of the story, and if necessary, we conduct further investigation. Depending on the nature of the violation, we then decide whether to impose a measure.

We take some violations very seriously: refusing a ride, discrimination, charging or enforcing excessive fares, and insulting people, particularly supervisors. In most cases, we impose a measure for these offenses.

As TTO, we are required to account to the Municipality of Amsterdam for how we handle a Board of Directors.

If you are invited to our office and do not respond, we will make a decision regarding whether or not to impose a measure without your input.

Would you like to offer your services as a supplementary carrier via the A-lane at Schiphol?
TAT has a GTO agreement through which affiliated drivers can register.

You must possess a 100% emission-free taxi and hold a TX Quality Mark.
TAT is TX-certified, which means you receive a discount on the costs for the quality mark.

Are you interested? Then let us know via the contact form and we will get in touch with you.

Have you purchased a 100% emission-free taxi vehicle and would you like to use the emission-free stands? Please report this via the contact form. Under 'Question/subject', indicate that you wish to register a clean vehicle and enter your new license plate number. We will forward this to the Municipality of Amsterdam and let you know as soon as we have received a confirmation.

Please note: your APK must not be older than one year and your vehicle must be registered as WAM insured on the RDW website.

As a TTO driver, you may only participate in the Amsterdam taxi street-hailing market if your taxi is equipped with a track-and-trace device approved by your TTO. This is a strict requirement, and the municipality strictly monitors TTOs regarding this.

Do you no longer have a working track-and-trace transmitter, but do you use TAT components, such as the roof light, the window card, or the rate cards? Then you may be excluded. This could even lead to the revocation of your Amsterdam taxi license.

TAT is TX quality mark certified. This means that if your client requires a TX quality mark, you can apply for it through TAT. You will then pay significantly lower costs. For example, as an additional Schiphol carrier, you are required to possess a TX quality mark.

TTO stands for Toegelaten Taxi Organisatie (Admitted Taxi Organization). A TTO is an organization authorized by the Municipality of Amsterdam that taxi drivers can join in order to work on the Amsterdam street-hailing market.
A TTO is tasked, among other things, with ensuring that affiliated drivers adhere to applicable rules and quality requirements. This involves, for example, complying with municipal regulations, displaying the correct roof light, and the recognizability of the taxi.

In addition, a TTO supports its affiliated drivers with practical and administrative matters and acts as a link between the driver and the municipality. In short: a TTO is the organization that guides the affiliated taxi driver and ensures that he can operate in accordance with the applicable rules on the Amsterdam street-hailing market.

Have your details changed? Please let us know via the contact form. You are responsible for keeping your details up to date.